Transaction fee:non-Puma stations incur a 0.50c transaction fee. In the beginning, the gas card seemed to be beneficial for my business. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. These self serving morons could have left my employees stranded without working fuel cards. I think this would be great for our business! Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Get the latest Health Trends & Insights news in your inbox. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Audit Your Current Statement To Find Its Hidden Fees. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. 3 reasons we see people flipping to a fuel card: Apply Now Finance. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. If you have your own Wex Inc. complaint to make, please do so in the comments below. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. Wex wouldnt help at all, just lied and wasted our time. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. * Required Field First Name * Last Name * Business Name * State / Province * I have asked for a manager many times but no one has EVER called me back. The Problem is this Wex froze my credit card HSA account they want receipts. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Choose Cash Advance from the drop-down menu. What if additional documentation is required? If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. This even applies to co-branded cards. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. (207) 773-8171 Corporate Office. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. If you have a business that requires traveling, this card is for you. At WEX they act as stewards of their communities. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing I am being told that all is done by email and there is nobody I can talk to over the phone. Talked to their rep. he would settle account for $100, which we paid Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Again, there was NO explanation or warning. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Sent payment again by certified mail, they received it, but Charged $85 late fee twice We're happy to help. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. In the Policy Number menu, choose the policy that will receive the limit. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Data collection offers businesses comprehensive analytics and usage statistics. Our card works at a variety of merchants. Military veterans possess invaluable leadership skills and business acumen. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. NO. CANNOT STRESS THIS ENOUGH!! When you take fleet cards, the funding time depends on the type of card and the processor. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. This is why their CEO gets 9 million per year ! WEX is completely incompetent or corrupt. (Town name) Dental or Essential Eye? There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Our card works at a variety of merchants. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. A few months later an obnoxious debt collection company starts hounding us. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. The Verifone machine is universal, and can be used with many different processors. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Look for the QBO file you saved in Step 1 and then select Open. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. This is our complaint on WEX, Inc. They didnt send or email a notice that amounts were due. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. reply and I will get the message. You will be notified when new oil merchants begin accepting the WEX card. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Click the desired card # to view its details. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Fleet cards differ from commercial credit cards in a few ways. In today's video, I am talking about the Wex Fleet card. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. In the Amount field, enter the amount you want to add to the card. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Youll need to contact your credit card processor. Still, businesses must have specific equipment set up for companies to accept them. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! This company and their employees SUCK. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? They now want a detailed receipt. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. They can limit the type of fuel purchased, i.e., only diesel. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. NOTE: Follow the same steps to assign a Driver ID. Gift & Loyalty Cards, ISO/Agent Program We had NEVER HEARD OF THEM. It was my banker that advised me to contact them first. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. Scammers!!! Watch this corrupt company and dont use them for your poor employees. All Rights Reserved. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Some cards can be set to require the employee to enter mileage at the time of purchase. Also, cant use funds from previous year for 3 months after the new year. In Report Value, enter the drivers name. Get clarity before you switch. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Right during our most busy time of the year. Worst company managing my health care funds. Why would you need to show a receipt from your dr that does not even make sense? They are doing this to many other businesses I found out. This does not compare favorably to our list of best credit card processors. The money code information displays at the top of the screen. I have never gotten a paper receipt ever in the last 10 years. Every vehicle you lease through GSA Fleet has a corresponding WEX card. Phillip created this website and has written over 1,000 articles regarding all things payments. Enter and confirm an email address. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! These revenues in no way influence our ratings or reviews. made a mistake ( or is it FRAUD?) For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. Youll need to contact your credit card processing company. Focusing on diversity also means focusing on inclusion. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. On the Card Details screen, set up the info needed for this card, including policy number and card status. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Fleet cards require using equipment that can support enhanced data. I thought this would be beneficial. But within the category of purchasing cards are several different possible rates. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Now the meat of the matter what its going to cost? Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. I just got my second invoice from WEX. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Women play an important role at WEX. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Add a reference number and note, if desired. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. See Which Processors Offer No Monthly Fees And No Contracts. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. WexLocationCode.setTransientValue("wex02"); However, they will continue to take my monthly contribution out of my paycheck. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Various vendors offer many different types of fleet cards, such as Wex and Voyager. Our card works at a variety of merchants. Then Class action suit! The credit info for the selected contract appears below. Most horrible experience with fuel cards. In the Add Prompt screen, select the type of prompt you want, then click Next. Wex Inc also agreed to payout other various costs related to the delay. Click Limits in the top menu, then Update Limits. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. How does this make any sense whatsoever?? Fleet Cards What is a fleet card? Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? Click Save, then confirm the information. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . EMV Credit Card Machines You bet. Worst company in my 50 years of being in business ! Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. Description of Complaint: It is accepted only at ExxonMobil gas stations. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. How does it work? Fleet cards go by a few different names. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Exceptions are even color-coded to make them easier to prioritize. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. WEX is the worst! He has also researched and published reviews about nearly every payment services provider and processor. They want my medical records to prove the medical necessity. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Wont return as a customer. Apply Now! Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Set the Validation type, then click Next. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Incompetent fucks. Even after we paid their extortion money, WEX kept our account locked. WEX Fleet Universal has opened Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. WEX Fleet cards are to be used only for fuel purchases or roadside services. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Your email address will not be published. It helps to understand some of the nuances of the different cards available in the market. NEVER let this company get your bank info. If you would like to interview Phillip for your story or podcast, please reach out here. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Note: We have adjusted this companys BBB rating according to our own standards. What if additional documentation is required? Where does it work? More information on those can be found here. High-risk merchant services provided through Electronic Merchant Systems (EMS). Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. I have been instructed a different way to close the account each time I call. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Referral Partner Permissions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Hopefully they get banned from my state at least. None of which have been successful. An f2.8 aperture paired with a 20cm minimum focusing distance produces creative shots with smooth bokeh and gorgeous background blur. EFS/WEx decided to debit our account and send us a check. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. They claim they need a receipt. Most often, people choose Report Only, so the drivers name only appears on reports. Where does it work? As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Select the date you want the payment to be made. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. We are going through the same situation. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Dont use them, spread the word not to use them, I will be posting on every review site. Merchant Cash Advance We are FSA account holders that are managed through WEX health. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Our convenient service card is accepted at over 95% of fuel stations in the U.S. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! We were charged finance charges on the new account, over $600!!! Youll want to find a company that will charge you as close to cost as possible. See this page to learn how we support our operations. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. HOLD lets you deactivate a card temporarily. Click Look Up Cards. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Disreputable? Since thats the lowest rate of the purchasing card categories, thats the goal. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Thats where Level 3 enhanced data comes in. INACTIVE makes the card unavailable to use. Get the truth here. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). This information is captured at the time of the sale. However, not all fleet card types are alike. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. AVOID THIS COMPANY AT ALL COSTS. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. On the Policy Management screen, you can edit existing policies or create new policies. This type of billing is unethical at the very least. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Do I need to contact my bank? We are former TCheck Customer, used it mostly for paying lumper fees. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Attempts to reach a representative for clarity were again unsuccessful. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation CardPaymentOptions.com, Inc. All Rights Reserved. They didnt migrate that amount over to the new. To edit a policy, select it in the Policy Number drop-down.
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